Forms of Payment Accepted:
Currently, The Gallery of Lights.com accepts Visa, Master Card, Discover and American Express.
The Gallery of Lights.com sells only top quality products from leading industry manufacturers. All products are covered by the manufacturer's comprehensive warranties. If you have purchased a product from us and you find it to be defective within the first year of purchase, please contact our customer service department at email@example.com for assistance in processing your warranty claim.
Several of our manufacturers will have a more extensive warranty on ceiling fans please notify the manufacturer directly regarding warranties after 1 year from date of purchase. Please retain your warranty information when your package is delivered. If you need contact information for your manufacture warranty please email us and we will get that information for you.
All prices are subject to price changes without notice. Although we will do our best to keep these prices updated there might be instances where the price has changed in between your visits to this site. You will be notified via email of any changes in price to your product before the sale is processed.
PLEASE OPEN ALL PACKAGES IMMEDIATELY UPON ARRIVAL AND INSPECT THEM FOR DAMAGES.
REPLACEMENT POLICY OF DAMAGED MERCHANDISE:
We take pride in the products we sell. However in the event that damage occurs in transit of a product or you discover defects in the manufacturing of the product, email us with-in 36 hours of receipt of the product to firstname.lastname@example.org for a replacement item. You will receive a Returned Goods Authorization number with instructions on returning product for replacement.
Customers assume responsibility if damaged merchandise is signed for at the time of delivery. All shipments must be inspected at the time of delivery.
Do not sign for and/or do not accept receipt of any products that are visibly damaged. If a product appears to be damaged, please refuse delivery of the item and notify our customer service department immediately please note 'damaged' with your signature or refuse the entire delivery and email us at email@example.com . If a customer signs for a common carrier delivery and does not note any damage, then it is the customer's responsibility to file a claim with the freight company to recoup the damages.
At The Gallery of Lights.com your satisfaction is our primary goal. Any product that is refused upon delivery will be replaced and/or any errors will be corrected immediately. The Gallery of Lights.com cannot accept responsibility for any damaged product once you sign for a delivery.
Returns may be done with-in 30 days of receiving the product. Please note all orders will be subject to a 30-50% restocking fee and that all clearance items are sold as is and are final sale, no return, no exchanges will be issued.
To ensure your return is processed accurately and promptly please email us with your request to firstname.lastname@example.org. Upon receipt of your email you will receive a Returned Goods Authorization number and instructions on processing your return via email.
Please include in your return a note with the reason for your return in detail, a copy of your original email receipt and the Return Goods Authorization number. Product must be returned in the original packaging and in original saleable condition. Please remember to ship products via UPS, FEDEX or USPS to obtain tracking information for your returned product.
Returns are inspected at our warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. Refund for any returned merchandise is processed after inspection and within 30 days of receipt of the returned merchandise.
Pending inspection of the returned product a credit will be issued to you for the value of the item including tax. All shipping charges are non refundable except due to our error or manufacturing or transit damages. For freight returns a fee will be deducted from your return once the credit is processed.
*PLEASE NOTE NO REFUNDS WILL BE ISSUED WITHOUT A RETURN GOODS AUTHORIZATION NUMBER ENCLOSED IN RETURNED CONTAINER AND NO REFUNDS WILL BE ISSUED ON INSTALLED ITEMS.
In the event of broken glass or parts missing please let us know and we can send you the parts needed, do not send product back with these issues.
Please remember to ship products via UPS, FEDEX, USPS to obtain tracking information for returned product. Make sure you have a copy of the Returned Goods Authorization number, a copy of original email invoice and description of defects.
After we receive your email regarding the replacement we will then send your new replacement product and charge you for the new product and shipping. You will be issued a credit once we have received the defective merchandise, and have inspected the returned product.
Credit Card Refunds:
In order for a credit to be placed on your credit card account, the return must be made with-in 30 days of receipt of product. All credit will be placed on the card used for the original purchase less shipping. Please allow 2-3 billing cycles for the credit to appear on your statement.
Gift Certificate Refunds:
All returns done through a purchase with a gift certificate will receive credit on a gift certificate via email. Gift certificate will be for the full value of the item excluding the shipping charges. See return policy for full terms on returns.